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Terms and Conditions, Shipping Info, Return Policy

SHOP

I’m passionate about contemporary jewellery and the handmade.  The works shown online are just a small, enticing selection of the range stocked in workshop. Work by artists apart from Bridget Kennedy are drop shipped directly from their studios. If you have any questions, or want to know more, please don’t hesitate to phone or email so that help can be provided for you to purchase the perfect item.

The website is updated often to ensure the correct availability of items on the online store. But we’re all human and occasionally an item may have been recently sold and be unavailable online. If this happens, we’ll let you know asap and you can choose to have another item made by the artist, exchange for different item, or receive a full refund.

If you’d like to purchase an item shown online but it’s not currently available in the online shop, please contact us and we can arrange to place an order to have the work made, or provide you with more details on the work.

Should you require any changes to the piece, such as ring size or necklace length there’ll be a small fee involved. Please contact the gallery for a quote. You’ll be responsible for the costs of returning the item to the gallery.

We make every effort to ensure that the jewellery displayed on our website is representative of the original products in colour and design. Slight variations may occur due to technical reasons and with some artist’s work, as all the work is handmade, slight design variations may occur. We are not liable for any inaccuracies in the photographic representations of the products on the website. If you’d like further information on any of the products, please call on +61 411 808 274 or email before placing your order.

CUSTOM ORDERS

Many of the items on our website can be customised. Earrings can be changed to be clip-ons, change the metal, change stone sizes, necklaces and many other variations on a design. Please get in touch to discuss your requirements. Please allow approximately 6 weeks for custom designs although we can often complete orders in a shorter time frame.  Please be aware that custom-made products cannot be returned or exchanged. Any changes made after the order is placed will be at your expense. We require a 50% deposit to proceed with any orders.

PRICING

All prices on the website www.bridgetkennedy.com.au are in Australian Dollars and any sales will be processed in Australian Dollars.

All prices listed on the store are inclusive of 10% Goods and Services Tax (GST). For International orders all pricing is processed in Australian Dollars. The customer will be responsible for any extra foreign taxes, customs duties or fees which may be imposed during the transaction. We suggest you contact your local customs office for more information.

Prices are subject to change without notice.

PAYMENTS

We accept payments via Paypal via our online store. If you would like to pay by direct debit, or credit card directly, please call us at the gallery on +61 411 808 274 to arrange payment.

SHIPPING

We ship our products nationally using Australia Post. All orders are usually be shipped within 2-5 business days from receipt of payment (unless specified in the product description). We are reliant on Australia Post service times. Orders placed on weekends and public holidays will be processed the next business day.

We regularly ship internationally and orders are sent via registered air mail. Please contact the gallery for specific country shipping costs.

INSURANCE

All purchases sent are covered by insurance until the parcel has been signed for. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. Please let us know immediately if your package has not been received or damages have incurred during transit so that we can address the issue promptly.

RETURNS AND EXCHANGES

Please choose carefully as we do not offer any refunds of purchases made unless the product is faulty. We check all the work before posting it to you. Should you receive a work and are not 100% happy with it, please contact the gallery and we’ll do our best to resolve the problem.

We’ll happily offer an exchange or credit note for items that are returned complete and unused in the original packaging (to ensure protection while in transit). Items must be returned to us within 14 days of invoice and must include the original sales receipt.

If you make an error during the ordering process, please contact us within 24 hours of ordering so the issue can be resolved and we can gladly exchange the item ordered, with the item you intended to purchase.

To return or exchange your piece, please email or phone to advise us. We’ll email you back with all the relevant information. Customers will be required to pay for return postage.

Please ensure that you keep your postal receipt until we’ve confirmed that we have received the returned parcel.

PERSONAL INFORMATION

If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number. We may use it to contact you directly to let you know what you’ll be up to. We will not provide this information to any third parties.

 

WEBSITE ANALYTICS

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

We also use interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information

COPYRIGHT

All contents of this site are Bridget Kennedy copyright. All rights reserved.
The material provided on the website is provided for personal use only and may not be resold, redistributed, reproduced, duplicated, copied or otherwise exploited, without the prior written consent of Bridget Kennedy.